Privacy Policy

This Privacy Policy explains how P&L Outdoor Solutions LLC (“Foremano,” “we,” “us”) collects, uses, and shares information in connection with the Foremano software and website (the “Service”). Contact: support@foremano.com, 18512 Sierra Springs Square, Leesburg, VA 20176.

Two roles. For our own website visitors and account holders, we act as a controller. For the business data our customers put into the Service about their clients, jobs, and staff, we act as a processor on that customer's behalf — the customer is the controller and their own privacy notice and our Data Processing Addendum govern that data.

Information we collect

• Account & contact data — name, business name, email, phone, role.
• Billing data — processed by Stripe; we store limited metadata (plan, status, card last-4), never full card numbers.
• Usage & device data — log data, IP address, browser/device type, pages used, and error diagnostics, to run and secure the Service.
• Location data — when you use location features (routing, on-the-way tracking, geofenced clock-in, mapped scheduling), we process job-site and, where enabled, crew device location. Photos you upload may contain location metadata.
• SMS/messaging data — phone numbers and message content for texts the Service sends on our customers' behalf, plus opt-in/opt-out (consent) records.
• Customer Content — data our customers enter (their clients, jobs, invoices, photos, messages), which we process on their instructions as described in the DPA.

How we use information

• To provide, secure, maintain, and improve the Service.
• To authenticate users and prevent fraud, abuse, and security incidents.
• To communicate with you about your account, changes, and support.
• To comply with legal obligations and enforce our Terms.

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not use Customer Content to train external (third-party) AI models.

Service providers (subprocessors)

We share information only with vendors that help us run the Service, under contract:

• Neon — managed database (US region).
• Netlify — application hosting / CDN.
• Cloudflare — DNS, email routing, and file/backup storage (R2).
• Clerk — authentication.
• Stripe — payments & subscription billing (card data held by Stripe).
• Resend — email delivery.
• Twilio — SMS / messaging (where enabled).
• Anthropic — AI features (the specific content sent for a given AI action).
• Sentry — error monitoring.
• Mapbox — maps / geocoding.

We may also share information to comply with law, to protect rights and safety, and in a merger or acquisition (with notice where required).

SMS / text messaging

When the Service sends texts on a customer's behalf, mobile phone numbers and SMS consent (opt-in) data are never sold or shared with third parties or affiliates, and are never shared for marketing purposes. They are used only to deliver the messages our customer directs and to honor opt-outs. Recipients can reply STOP to opt out and HELP for help; message and data rates may apply. Our customers are responsible for obtaining the consent required to message their recipients (see the Terms).

Cookies, tracking & choices

We use necessary cookies to run the Service (for example, authentication) and limited analytics/diagnostics. We honor the Global Privacy Control (GPC) browser signal as a valid opt-out where applicable. You can control cookies through your browser.

AI features

Some features send the specific content you choose (such as a job description or a message thread) to our AI provider (Anthropic) to generate drafts or answers. That content is not used to train third-party AI models. AI output is a draft for your review — always check it before sending or acting on it.

Authorized access to your account

Our authorized personnel may access your account and data only where reasonably necessary to (a) provide support you request, (b) operate, secure, and maintain the Service (for example, diagnosing an error or investigating suspected abuse), or (c) comply with law or a valid legal request. Such access is limited to what is necessary, restricted to authorized personnel, and logged.

Data retention

We keep account data while your account is active and as needed to provide the Service, then delete or anonymize it. Indicative schedule:

• Account & profile — life of account, then removed within about 60 days.
• Billing records — up to 7 years (tax/accounting).
• Support communications — about 2 years.
• Server/security logs — about 30–90 days.
• Encrypted backups — rotate out within about 30 days.

Customer Content retention is governed by the DPA and the customer's instructions.

Security

We use technical and organizational measures including encryption in transit, tenant isolation so one business cannot access another's data, access controls, rate limiting, encrypted off-site backups with tested restore, and monitoring. No method is 100% secure.

Your privacy rights

California (CCPA/CPRA). California residents may know/access the personal information we collect and how we use and disclose it; delete it; correct it; opt out of any sale or sharing (we do neither); limit the use of sensitive information; and are protected from discrimination for exercising these rights. To make a request, email support@foremano.com; we will verify it. You may use an authorized agent, and you may appeal a denial by replying to our decision. We honor GPC signals.

Virginia, other US states & the EU/UK. Residents of Virginia and other states with privacy laws (such as Colorado and Connecticut), and individuals in the EU/UK where applicable, have comparable rights (access, correction, deletion, portability, and to object or withdraw consent). Email support@foremano.com. For Customer Content, direct requests to the relevant customer (controller); we assist them per the DPA.

Children

The Service is for businesses and is not directed to children under 16.

Changes

We may update this policy; material changes will be posted here with a new “Last updated” date and, where appropriate, notified to account holders.

Contact

Questions or requests? Email support@foremano.com.